Privacy Notice
Privacy Notice (Aviso de Privacidad)
Controller. The real-estate agency or agent who is helping you (the "Controller"), together with Nestro, the platform they use to manage their contacts, process your personal data under Mexico's Federal Law on the Protection of Personal Data Held by Private Parties.
Data we collect. Name, phone, email, preferred language and contact method, nationality or residency status, and what you tell us about the property you are looking for (budget, areas, features).
What we use it for. To contact you about properties, send options that fit what you are looking for, follow up on your enquiry and, when you ask, coordinate viewings and paperwork.
Who we share it with. The agent and agency helping you, and the providers that make the platform work. We do not sell your data.
Your rights. You can access, correct or delete your data and object to its use (ARCO rights), or withdraw your consent, by writing to the agent or agency that contacted you.
Changes. Any change to this notice will be published at this same address.
Messages and social media. When you contact the agency on WhatsApp, Messenger or Instagram, or answer a Facebook or Instagram ad or form, your messages, your name or username, your phone number and your answers are processed through Zernio, a provider acting as a data processor on behalf of Nestro and the agency, and by Meta's platforms (WhatsApp, Facebook and Instagram). They are used only to handle your enquiry, are never sold, and the agency's agents, including its executives, can see them to follow up and supervise how enquiries are handled.