Question 1

What does it mean for a listing to be "verified" on Nestro?

Accepted Answer

We confirm three things: that the property exists as described, that the person listing it is authorised to sell or rent it, and that the photos and 3D tour reflect the actual unit. Verified listings carry a badge showing the month and year of the last check.

Question 2

What do the different verification badges mean?

Accepted Answer

Nestro Media Verified means our own team produced the photography, 3D tour and floor plan on site. Host Verified means the listing passed our checks using material supplied by the owner or agent. Unverified means the listing has not completed the process yet.

Question 3

Why can I see a listing that isn't verified?

Accepted Answer

Some properties are published before the verification visit is complete, usually to give sellers a head start. They are clearly marked as unverified and are excluded when you filter search results to verified listings only.

Question 4

Do you verify the price?

Accepted Answer

We check that the price matches what the seller or agent has instructed, and we record confirmed sale prices on sold listings when the agent supplies them. We do not appraise properties and we do not set prices.

Question 5

How do I report a listing that looks wrong?

Accepted Answer

Use the report link on the listing page or in the footer. Tell us what looks wrong and we will review it. We can correct, unpublish or remove a listing, and we can suspend an agent's account.

Question 6

How are agents checked before they can list on Nestro?

Accepted Answer

Every agent applies with their licence number, agency details and contact information. We confirm their identity and licence, and verify the agency relationship, before the account is approved. Approved agents carry a verified badge on their public profile with the date of the check.

Question 7

How do I know an agent is who they say they are?

Accepted Answer

Open their public profile. It shows their verified status, the areas they serve, their languages and their reviews from other buyers. If the badge is not there, they have not completed verification.

Question 8

What should I do if I have a problem with an agent?

Accepted Answer

Report it through the report link on the listing, or contact support. We investigate every report and can suspend an agent's account. Leaving a review also helps the next buyer.

Question 9

Do I pay Nestro to work with an agent?

Accepted Answer

No. Nestro is free for buyers and renters. Agents are paid by the seller or landlord, which is the standard arrangement in Mexico.

Question 10

Can I use my own agent instead?

Accepted Answer

Yes. You can contact any verified agent directly, or keep working with someone you already know. You are welcome to use Nestro purely for searching, comparing and tracking the properties you like.

Question 11

Can foreigners buy property in Mexico?

Accepted Answer

Yes. Outside the restricted zone — 50 km from the coast and 100 km from a border — foreigners can hold direct title. Inside it, which includes Cancún, Playa del Carmen, Tulum and Puerto Morelos, a foreigner buys through a fideicomiso, a bank trust that holds the title on their behalf.

Question 12

What is a fideicomiso and what does it cost?

Accepted Answer

A fideicomiso is a trust set up with a Mexican bank that holds the title to your property. Setting it up typically costs around USD 1,500–3,000, with an annual bank fee of roughly USD 400–700. You keep full rights to use, rent, improve and sell the property, and the trust is renewable in 50-year terms indefinitely.

Question 13

How much are closing costs in Mexico?

Accepted Answer

Budget 4–7% of the purchase price. That covers the municipal acquisition tax (2–4%), notary fees (about 1–1.5%), public registry fees, an appraisal, and the fideicomiso if you need one.

Question 14

How long does a purchase take?

Accepted Answer

A cash purchase usually closes three to six weeks after the offer is accepted, depending on how quickly the notary completes the title study. Mortgage financing and fideicomiso setup add time.

Question 15

Do I need a Mexican bank account or tax ID?

Accepted Answer

Not to buy, but most buyers open a Mexican bank account and obtain an RFC for utilities, property tax and any rental income. Purchase funds must come from an account in the buyer's own name, as part of anti-money-laundering checks.

Question 16

Who chooses the notary?

Accepted Answer

You do. The notary is a state-appointed official who runs the title study and records the deed, and they act for the transaction rather than for the seller. Never let the seller or the agent pick the notary for you.

Question 17

What deposit is normal in Quintana Roo?

Accepted Answer

Typically one month's rent as a deposit, plus the first month up front, and often a one-month agency fee. Ask what the deposit covers and under what conditions it is returned.

Question 18

Are rental contracts in Spanish?

Accepted Answer

Yes, and they are enforceable in Spanish. Ask for a bilingual version, or have a translator or attorney review it before you sign.

Question 19

Who pays utilities and maintenance?

Accepted Answer

Normally the tenant pays electricity, water and internet, while the landlord pays predial and the building's maintenance fee. It is not automatic, so check the contract.

Question 20

Can I rent a condo short-term?

Accepted Answer

Only if the building's bylaws and the municipality both allow it. Many buildings in Playa del Carmen and Tulum restrict or prohibit short-term rentals. If that is your plan, confirm it in writing before you buy.

Question 21

Is Nestro free to use?

Accepted Answer

Yes. Searching, saving listings, comparing properties and contacting agents is free for buyers and renters.

Question 22

How do I contact an agent about a listing?

Accepted Answer

Use the WhatsApp button or the enquiry form on the listing page. Your message goes directly to the listing agent and is recorded, so a serious enquiry does not get lost.

Question 23

Do you sell my data?

Accepted Answer

No. We do not sell personal data. Your details are shared with the agent you choose to contact so that they can respond to your enquiry.

Question 24

How do I save a listing or set up an alert?

Accepted Answer

Create a free account and use the save button on any listing. Saved properties, your enquiries and your preferences all live in your account area.

Question 25

How do I leave a review?

Accepted Answer

Once you have dealt with an agent through Nestro you can leave a review from your account area. Published reviews appear on the agent's public profile for the next buyer to read.

Frequently asked questions

Property verification

Agent vetting

Buying and legal

Renting

Using Nestro

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